RETURN & REFUND POLICY

Effective Date: [EFFECTIVE DATE]

We want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return in accordance with the terms below.

1. Return Eligibility

Eligible products may be returned within 90 days of delivery.

To qualify for a return, the item must:

• Be unused and unopened;
• Be in its original packaging;
• Include all original seals, labels, and tags, where applicable;
• Be in the same condition in which it was received.

For hygiene and safety reasons, products that have been opened, used, tested, sampled, swatched, altered, or otherwise tampered with are not eligible for return unless they are defective, damaged, or incorrect when received.

2. How to Request a Return

Before returning an item, please contact our customer service team at [CUSTOMER SERVICE EMAIL] and provide:

• Your order number;
• The item(s) you wish to return;
• The reason for the return; and
• Photos of the item and packaging, if requested.

Please do not return products without first contacting us and receiving return instructions.

The return address provided by our customer service team may differ from our registered business address.

3. Return Shipping Costs

Unless the product is defective, damaged, or incorrect when received, customers are generally responsible for return shipping costs.

Original shipping and handling charges are non-refundable unless required by applicable law or unless the return is due to an error on our part.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5-10 business days for the refund to be processed after approval. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

5. Exchanges

We do not offer direct product exchanges.

If you would like a different item, please contact our customer service team. Where appropriate, you may return the eligible item for a refund and place a new order separately.

6. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

We may ask you to provide photos or other information showing the condition of the product and packaging.

After reviewing the issue, we may offer an appropriate resolution, which may include:

• A replacement;
• A refund; or
• Another suitable remedy.

Where the issue is confirmed to have resulted from a defective, damaged, or incorrect item, you will not be charged additional costs for the approved resolution.

Products that have been intentionally damaged, altered, or misused after delivery will not qualify as defective products.

7. Late or Missing Refunds

If you have not received an approved refund after the expected processing period:

• Check your bank or payment account again;
• Contact your payment provider or financial institution, as additional processing time may be required; and
• If the refund still does not appear, contact our customer service team at [CUSTOMER SERVICE EMAIL].

8. Final Sale Items

Certain products may be marked as Final Sale and may not be eligible for return or refund, except where required by applicable law or where the product is defective, damaged, or incorrect when received.

Any Final Sale restriction will be clearly disclosed on the relevant product page or at checkout before purchase.

9. Contact Us

For questions about returns or refunds, please contact:

Company Name: Zhangzhou Huxiang Technology Co., Ltd.
Company Address: Room 104, No. 15-9 Shicang North Road, Longwen District, Zhangzhou City, Fujian Province, China
Contact Information: +86 13355513127
Email: [support@avyrol.com]