Shipping & Delivery
SHIPPING & DELIVERY POLICY
Effective Date: September 11, 2026
This Shipping & Delivery Policy explains how orders placed through the Vantay website are processed and delivered.
Vantay is operated by Zhangzhou Huxiang Technology Co., Ltd.
1. Shipping Destinations
We currently ship orders to eligible addresses within the United States.
Shipping availability may vary depending on the product, destination, or other operational limitations. If we are unable to ship an order to your address, we will notify you as soon as reasonably possible.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing time refers to the time required to prepare an order before it is handed over to the shipping carrier.
Orders placed on weekends or public holidays may be processed on the next business day.
During periods of high order volume, promotions, holidays, or other exceptional circumstances, processing times may take longer than usual.
3. Estimated Delivery Time
After an order has been processed and shipped, estimated delivery generally takes approximately:
United States: 5–10 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary due to factors outside our reasonable control, including:
- Carrier delays;
- Weather conditions;
- Public holidays;
- Incorrect or incomplete delivery information;
- High shipping volumes;
- Customs or regulatory procedures, where applicable; and
- Other logistical disruptions.
4. Shipping Fees
Shipping fees are calculated based on the order subtotal and are displayed during checkout before you complete your purchase.
For orders shipped within the United States:
- Orders of $40.00 or more: Free standard shipping
- Orders under $40.00: A standard shipping fee of $6.99 will apply
Customers will always be able to review the applicable shipping charges before completing payment.
5. Order Tracking
Once your order has been shipped, you will receive shipping confirmation and tracking information where available.
Please allow some time for the carrier's tracking system to update after the tracking number is issued.
If your tracking information has not updated for an extended period, please contact our customer service team:
Email: support@buyvantay.com
6. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping information, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply where permitted by applicable law.
7. Delayed Shipments
Occasionally, shipments may experience delays after being dispatched.
If your order has not arrived within the estimated delivery period, please check your tracking information first and contact our customer service team if further assistance is required.
We will work with the relevant shipping or fulfillment provider to help investigate delivery issues where appropriate.
8. Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us at:
Please include:
- Your order number;
- A description of the issue; and
- Photos of the package and product, where applicable.
We may review the issue with the relevant shipping or fulfillment provider before providing an appropriate resolution.
Confirmed defective, damaged, or incorrect products will be handled according to our Return & Refund Policy.
9. Separate Shipments
In some cases, items from the same order may be shipped separately due to product availability or fulfillment arrangements.
If this occurs, you may receive more than one package or tracking number.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
10. Contact Us
If you have questions about shipping or delivery, please contact:
Company Name: Zhangzhou Huxiang Technology Co., Ltd.
Company Address: Room 104, No. 15-9 Shicang North Road, Longwen District, Zhangzhou City, Fujian Province, China
Phone: +86 13355513127
Email: support@avyrol.com